Question & Answer

Which payment methods do you accept?

You can pay with Visa/Master credit card, Virtual Account Bank Transfer, eMoney, Retail Payment, Internet Banking, etc

How can I track my order?

As soon as your order is shipped, you will receive an email confirmation with the courier’s tracking number, which lets you track the delivery online. (Unfortunately, these emails sometimes end up in your spam folder…) Many couriers also let you enter additional delivery preferences on their website, such as delivery to a neighbor or a safe place. We encourage you to make use of these options whenever you can, to avoid unnecessary delays or re-deliveries, and to make life a little easier for your postman/woman!

Can I cancel my order?

Changed your mind? No problem! Simply send us an email with your order number to [email protected]. As long as your order hasn’t been processed or dispatched yet, we will be happy to cancel it and send you a refund.

My order was cancelled, but the money seems to have come out of my account

If your order was cancelled, it can take a few days for the refund to be processed. If you haven’t received your money back after a week, please send us an email to [email protected], and we will track your refund immediately.

I can’t seem to place an order on the website. Why is that?

This can have various reasons. Please send us an email to [email protected], and we will take care of it as soon as we can. If your query is urgent, you can also call our customer support on +62 81286132104.

Do I need to create an account in order to use your online shop?

Yes, Creating a user account makes future orders more convenient, as it saves you having to re-enter your details.

How much will I have to pay for shipping?

The shipping cost depends on the weight of your order and shipping address.

What is the minimum order value for free shipping?

You can have free shipping at Promotion season.

Can I pick up my Order in person?

Yes

Can I choose my preferred delivery date?

This is possible, Bu As our postmen and women will be exceptionally busy during the public holiday period, we suggest you order 7 to 8 working days before your preferred delivery date.

I have not received my order. What should I do?

You can use the tracking code in your confirmation email to check the status/whereabouts of your order. If you still have questions, please drop us a line to [email protected], and we’ll be happy to help.

My Order arrived damaged. What should I do?

We’re very sorry! Please drop us a line to [email protected]. If it was our mistake, we will send you a return label for the damaged product, and will of course send you a new one!

I’ve received a different kind of Lebkuchen from what I ordered. What should I do?

We’re very sorry! Please drop us a line to [email protected]. If it was our mistake, we will send you a return label for the incorrect product, and will of course send you the correct one straight away!

Can I order branded with our company logo?

For sure! Our Sales Team is full of ideas. Simply send us an email to: [email protected]

Do you have a newsletter?

Sure! Sign up for our newsletter to receive interesting tips around sustainability, gift ideas and information on promotions and special offers

Can I contact you via phone?

Sure: +62 812 86132104

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